Privacy Policy
Last updated: June 7, 2026
This Privacy Policy explains what Luminas AI may collect through the public website, lead forms, booking flows, audits, and service operations.
Information we collect
When you contact Luminas or request a strategy call, we may collect:
- name
- email address
- phone number
- business name
- website or social profile
- timezone
- revenue or lead-volume ranges you choose to provide
- the problem you want help solving
- booking details and call preferences
- messages, emails, call notes, transcripts, and recordings where permitted
How we use information
We use information to:
- respond to inquiries
- qualify whether Luminas is a fit
- schedule strategy calls
- perform free baseline audits if you request one
- configure approved AI phone, intake, booking, and follow-up workflows
- send reports, reminders, and operational updates
- maintain security, compliance records, billing records, and service quality
- improve Luminas systems using evidence from real operations
Call recordings and transcripts
For phone audits or AI phone-agent services, calls may be recorded, transcribed, summarized, or analyzed where permitted and approved. Recording, consent, retention, and access rules may depend on the contractor's jurisdiction, phone system, and signed service agreement.
No sale of personal information
Luminas does not sell website lead information. We may use service providers for hosting, email, contracts, payments, analytics, communications, AI model inference, voice processing, transcription, SMS, and operational tooling.
Service providers
Luminas may process data through providers such as hosting vendors, email providers, Stripe, Documenso, calendar systems, phone/voice providers, CRM/PMS systems, AI model providers, and communication platforms. The exact provider stack may change as the system improves.
Contractor data
Contractor-owned customer, lead, call, booking, CRM, and calendar data remains contractor data where applicable. Luminas accesses it only as needed to provide approved services, troubleshoot issues, report outcomes, or comply with legal and contractual obligations.
Security
Luminas uses access controls, tenant separation, secrets management, audit logs, and operational review gates to reduce risk. No internet-connected system can be guaranteed perfectly secure.
Retention
Luminas keeps information as long as needed for sales follow-up, service delivery, reporting, billing, compliance, dispute handling, and system improvement. Retention periods may vary by data type, provider, jurisdiction, and signed agreement.
Your choices
You can ask Luminas to update, correct, or delete contact information where legally and operationally feasible. You can opt out of non-essential follow-up communications. Some records may need to be retained for billing, legal, compliance, fraud prevention, or audit reasons.
Emergency information
Luminas is not a roofing contractor or home-services provider. Do not submit emergency service requests through the website. If a live contractor workflow involves customer information, the contractor and Luminas must agree on the applicable privacy, consent, and access rules before activation.
Changes
Luminas may update this Privacy Policy as the website, service model, provider stack, or legal requirements change. The latest version is posted on this page.
Contact
Questions: liam@luminasai.me